Virtual Book Claims

Dear users, the Complaints Book is exclusively for the dissatisfaction or disagreement of the user regarding a service provided by CondorTravel. The fields that are presented are mandatory to be able to make your claim.

    Client or proxy data




    I'm a child

    In the case of minors, indicate the Name, Address, Telephone and email of one of the parents or representatives of the consumer or attorney-in-fact.

    Data of the minor






    Claim: Disagreement related to products or services.

    Complaint: Dissatisfaction regarding customer service.




    I have read and accept the personal data protection policy link

    *I declare to be the owner of the service and accept the content of this form, stating under a sworn statement the truth of the facts described.
    *The formulation of the Claim does not prevent recourse to other dispute resolution channels nor is it a prerequisite for filing a complaint with INDECOPI
    *The provider must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the term up to thirty (30) days more, after communicating to the consumer.
    *We inform you that, in order to properly process your complaint or claim, your data will be collected in our customer database, corresponding to the company of our group that operated your flight or provided the service subject of complaint or claim. Your personal data will be treated confidentially and under security measures, and will be stored for the time necessary to assist you.

    Policy of Protection and processing of Personal Data

    Condor Travel declares that it has a firm commitment to the protection, security and privacy of users. The personal information that Condor Travel collects about its customers is used in order to contact you if necessary. Condor Travel does not collect personal information about its customers for other purposes than those stated, nor does it sell, negotiate or rent personal information to any organization.

    We only use your personal information (name, phone number and email address) for purchase, sale or confirmation of the reservations you request. The personal information that you register on our website is available in a secure system and is not available to the public. You will find more information in the following link.

    Condor Travel contains links to other websites within the Internet that operate under URL domain names, different from the domain www.condortravel.com.

    These links are provided for the convenience of the users of www.condortravel.com and are not under the control of our company, nor do they belong to it. www.condortravel.com does not guarantee or represent, expressly or implicitly, the content of these links. The links do not constitute or imply the approval, authorization, sponsorship or affiliation of www.condortravel.com regarding to third parties, their Internet pages, or contents thereof.

    www.condortravel.com uses cookies in order to make the page more “user friendly”, allowing you to use services without having to repeatedly enter information already register.

    Exclusive Toll Free for Travel Agents USA/CAN: +1 0800 605 1806

    Call us: